Case Study: The Impact of Training One Year After Launch

A year ago I found myself in Birmingham, AL, helping to lead a train the trainer session as part of the launch and roll-out of a new sales training program.

A year later, we’ve been able to look at the impact of training through the lens of Kirkpatrick’s four levels of evaluation and see the results and impact on each level, including a double-digit growth in sales for those stores who have implemented this program compared to those who haven’t.   Continue reading

How can the real world inspire Just-In-Time training?

An employee has a task to complete. It’s not something she normally does, and she may not need to do it again any time soon, but it’s really, really important that she’s able to do it correctly, right now.

Maybe she’s an administrative assistant sent early into a conference room to connect the projector to her boss’s computer for an important presentation to the executive team.

Should she have learned how to do this 5 years ago during her new employee orientation? Maybe, but that was five years ago and she hasn’t been asked to do it since. Continue reading

Effective PowerPoint Checklist: Is Your PowerPoint Good?

I’ve been working with a number of presenters to help them develop more effective, engaging presentations for upcoming conference or training sessions. While PowerPoint should never be the focal point of a presentation, effective slide design is important for those presenters who choose to use PowerPoint in their sessions.

To help presenters determine whether their slides are any good, I put together the Effective PowerPoint Checklist to help them perform a self-assessment.    Continue reading

Is it possible to create engaging software training?

Over the past several weeks I’ve exchanged messages with several blog subscribers who were looking for some ideas on how to create more engaging software training.

I’ve worked on a handful of software training courses and the answer is yes*.

There is an asterisk to my answer, because you may need to calibrate how you define “engaging” and what “engaging” looks like.   Continue reading

Six Ways to Build a Better Training Role Play

Many people find the six dirtiest words in a training setting to be: “Now let’s do a role play!”

There are many reasons people don’t like role play, and many of those reasons are legitimate. Often people don’t have enough context to carry on an effective scenario. Often the role play arrives at a happily-ever-after sort of conclusion that is neat and easy to wrap up in a training setting, but not actually realistic at all. Often people don’t like getting up in front of all their colleagues… and then receive feedback.

There’s gotta be a better way.   Continue reading

Use Data to Make a Compelling Business Case for Training

Shortly after this year’s Super Bowl, this statistical analysis began making its way around the Internet:

Statistics used poorly

As a Buffalo Bills’ fan, I appreciated it.

As a training professional, it served as a very good reminder that numbers can be very deceiving.

So how do we make the best business case for training and professional development? Numbers can be helpful… if we use the right ones.   Continue reading

Case Study: Continuing the Learning after a Conference Session

Last fall I had an opportunity to deliver a pair of presentation skills sessions at the Arkansas Early Childhood Association Annual Conference in Little Rock. Everyone I encountered during the few days that I was in Arkansas showed me an amazing time, the session participants were engaged throughout, and then I got on a plane and returned home. What did the participants do with the concepts I’d taught?

Recently, I exchanged a few messages with one of the conference organizers – Michelle Pounds – and was amazed to hear how they had extended the learning from my sessions. It can serve as a model for how organizations can get the most out of their investment in sending people to a conference, maximizing the possibility that the learning is applied in the real world. Following is a brief description of what Michelle and her team did to keep the learning going, written in Michelle’s words:   Continue reading