Systems training can be really hard to design in a way that’s engaging for both the presenter and participants.
On Friday, I had about 5 minutes before I needed to jump on a call, so I decided to see if I could generate something more interesting for a 2-hour Salesforce Basics training session. This is what I came up with:
It’s been a while since I’ve had to deliver a webinar, but over the next several weeks I’m working with a client on instructional design and visual design skills. We have a series of webinars that we’re working with them on, and I’d forgotten how different it can be to deliver content virtually.
Most of the credit for the activities in today’s post really should go to my colleague, Lauren Wescott, who helped me plan this series of webinars. Continue reading →
Over the past several years, my kids and I have started a tradition of going to the Washington State Fair on “opening day”, which has turned out to be the Friday before Labor Day. As we rode rides and won stuffed animals and ate fried food, some parallels between the state fair and instructional design began to emerge in my brain. Continue reading →
In a post earlier this summer, we looked at a few out-of-office messages that are a bit more creative than the standard email stating the duration of time away and generic languge thanking the author for understanding. The key take away from that post is that we have several opportunities to engage others, and that engagment can be asyncronous. Continue reading →
We recently wrapped the first round of beta on our new presentation creation tool, Soapbox. A piece of feedback that we received quite often was that people were excited about all of the fresh activities that Soapbox provides. Beta users were energized at the prospect of trying out new activities suggested by Soapbox to add depth and engagement to their training. Chances are that if you’re tired of your learning activities then your learners are too. Here are four application activities straight out of Soapbox to try as your next problem-solving activity. Continue reading →
Generations tend to shift their priorities based on many things, like values and events that happen as they enter the workforce. As the youngest of our co-workers start their professional careers, many are noticing a shift in what they value from their employer in the form of benefits. One interesting thing I have encountered is the priority many people, across generations, are starting to place on learning and development over many other benefits that used to seem like the bee’s knees. Continue reading →
A little while back, I was showing a tech industry executive – someone who knows both his way around the C-suite and who knows his way around training design – a lesson plan that was generated by our training design tool, Soapbox.
“Hmmmm. When you first told me about this, I thought I’d see some sort of instructional design model integrated into the way you designed this.”
I pointed out that the lesson plan actually did follow the formula of a 4-step instructional design model. He looked at the lesson plan again and smiled. “Ah, I see it now. Yes, this is good.”
Being intentional about the design of your next training program by using a model rooted in adult learning theory can make the difference between a meandering, ineffective session and an engaging session that leads to change. Following is the model we use Continue reading →
Games are a great way to help learners learn and apply content. The thing about games, however, is that they can be deceptively tricky to create. At least the good ones are.
On Monday, Brian shared instructions for a great training game, “Elimination”. As a team, we’ve been frequently meeting up in our local board game shop to study game elements as we work to develop a cooperative deck-building game for an upcoming train-the-trainer session. With a little manipulation, you too can turn a well-known game into your next great training opportunity.
Training Game Building Level: Easy
Some of the best-known family games can be an excellent template for your next training game because the game mechanics are usually quite simple. In addition, game rules can be notoriously confusing (and frustrating) to pick up the first time that one plays a new game. If participants are already familiar with the game-play, they will be more easily able to focus on the content that you’re trying to reinforce (or introduce) in your game.
Go Fish – The basic objective of this game is matching. Create your own match cards and you’ll be ready to go. Lots of things can match such as a Customer Profile + Sales Strategy, Product + Correct Packaging, or Problem + Solution.
BINGO – Manipulate BINGO to be a check-for-understanding game. Set up player boards to have various answers. Ask your questions and have participants mark what they believe the answer to be. We’ve actually used BINGO to make observation/peer evaluation forms more engaging. Regardless of how you set up your BINGO cards, when someone calls out BINGO, make sure they share how they achieved BINGO.
Apples to Apples– At its core (excuse my pun), apples to apples is a game of describing things. Manipulating this game to your content can be a fun and engaging way to check participants’ prior knowledge on a topic by simply creating your own category and description cards.
Training Game Building Level: Medium
Some popular adult party games work as a great template. It will take a bit more creativity to get these games ready for your next training, but it will be well worth it when you put these to use as a mechanism to spice up a curriculum that you facilitate repeatedly.
Wits & Wagers – Love pub trivia? Wits & Wagers is a trivia game mixed with a little bit of a poker flare. Players guess the answer(s) to a question and then bet on how solid their answer is. Simply modify this game for your training by writing your own question cards.
Concept– In this cooperative game, players work to guess a word or phrase based on a series of picture icons. The great thing about this game is that you can use the concept picture game board to describe ANYTHING – including important words or phrases vital to your training. Modify this game for your training by creating your own concept (word) cards.
Training Game Building Level: Difficult
For the most part, all deck-building games follow the same general gameplay concept. Once players become familiar with the play order, playing these games in a group is a great way to understand how situational factors affect a person’s ability to accomplish a goal. Manipulating these games to develop your own training game will be a more time-consuming process, but your learners will appreciate the extra effort.
Dominion, 7 Wonders or Harry Potter Hogwarts Battle– These games follow a structure of acquiring resources that allow you to perform actions. Ultimately these resources and actions enable one player to more effectively accomplish the mission. Using this format, create your own card deck containing resources (such as a train-the-trainer class, SME, etc.), actions (secure time, describe need, give a demonstration, etc.), and mission goal (win the sale, build a process, etc.) to build an awesome deck building game that will allow participants to apply their learning in a whole new way.
Settlers of Catan– Catan follows the same gameplay as above (resources, actions, mission) but adds in the extra element of a game board and physical building development opportunities. In this gameplay, players will use their resources to build towards what they are trying to accomplish (in this case, a civilization). Adopt this gameplay style by building your own game pieces, game board, and play cards. This game style would be ideal for a situation where resources and actions are limited and repeatable (such as money), but there are multiple strategies by which you can apply your resources or actions to accomplish a goal. For example, we’ve used these elements to overhaul new employee onboarding. Players were able to experience the mission of our organization and see how limited resources impacted the decisions that were made.
Have you used gamification in training? Tell me what games you’ve adapted (or would like to adapt, now that you’ve read this post) to fit your content, in the comments below.
We’ve put together a lot of training programs in which participants need to be able to take in information and then quickly determine the most appropriate options to move forward while eliminating other choices.
To help participants accomplish this, we’ve created a game that we’ve ingeniously named: Elimination. If you conduct sales training or onboarding or manager training or really any type of training program in which you want to help your participants make decisions quickly, feel free to steal our game. Continue reading →