Case Study: The Impact of Training One Year After Launch

A year ago I found myself in Birmingham, AL, helping to lead a train the trainer session as part of the launch and roll-out of a new sales training program.

A year later, we’ve been able to look at the impact of training through the lens of Kirkpatrick’s four levels of evaluation and see the results and impact on each level, including a double-digit growth in sales for those stores who have implemented this program compared to those who haven’t.   Continue reading

How can the real world inspire Just-In-Time training?

An employee has a task to complete. It’s not something she normally does, and she may not need to do it again any time soon, but it’s really, really important that she’s able to do it correctly, right now.

Maybe she’s an administrative assistant sent early into a conference room to connect the projector to her boss’s computer for an important presentation to the executive team.

Should she have learned how to do this 5 years ago during her new employee orientation? Maybe, but that was five years ago and she hasn’t been asked to do it since. Continue reading

Use Data to Make a Compelling Business Case for Training

Shortly after this year’s Super Bowl, this statistical analysis began making its way around the Internet:

Statistics used poorly

As a Buffalo Bills’ fan, I appreciated it.

As a training professional, it served as a very good reminder that numbers can be very deceiving.

So how do we make the best business case for training and professional development? Numbers can be helpful… if we use the right ones.   Continue reading

Case Study: Continuing the Learning after a Conference Session

Last fall I had an opportunity to deliver a pair of presentation skills sessions at the Arkansas Early Childhood Association Annual Conference in Little Rock. Everyone I encountered during the few days that I was in Arkansas showed me an amazing time, the session participants were engaged throughout, and then I got on a plane and returned home. What did the participants do with the concepts I’d taught?

Recently, I exchanged a few messages with one of the conference organizers – Michelle Pounds – and was amazed to hear how they had extended the learning from my sessions. It can serve as a model for how organizations can get the most out of their investment in sending people to a conference, maximizing the possibility that the learning is applied in the real world. Following is a brief description of what Michelle and her team did to keep the learning going, written in Michelle’s words:   Continue reading

Training Valentines for your Favorite Presenter!

When I was younger, I used to love Valentine’s Day. I loved decorating a cereal box with construction paper to serve as my “mailbox”, and I certainly loved seeing the different Valentines that got dropped into my box. I’d hope for one with Star Wars or G.I. Joe… though I also loved the ones with puns and jokes… and the best ones came with blow pops or Skittles attached.

Every once in a while, in an office, I’ll find a fun Valentine sitting on my computer when I come back from a meeting or perhaps some team will have gotten organized and left a Valentine in everyone’s mailbox in the mailroom. Getting a Valentine still makes me smile.

If they still make you smile, today’s blog might serve to help spread cheer and smiles around your office this Valentine’s Day. Below are five training Valentines Continue reading

Teaching Style: What Would Jesus Do?

Last week I was sitting in church and I was struck by how the homily held my attention from start to finish. In the homily, the speaker compared the teaching style of Jesus to other rabbis and holy men of his day.

As I listened, I grabbed a pen and found a donation envelope in the back of the pew in order to jot down a few notes. I knew this homily was blog-worthy.

Whether you believe Jesus was The Messiah, just another prophet, just some guy who lived two thousand years ago or just some character made up in a book that a lot of other people find important, the fact is that the teaching style that was attributed to him was very, very different than what was considered normal.

There’s a lot of value for learning and development professionals to take a look around at how they apply their craft and ask: what would Jesus do?   Continue reading