From time to time, there comes along a tool that is so powerful yet so accessible that everyone – from the President of the United States to the most scrappy of start-up CEOs to the most humble human beings found in the most remote corners of the world – can all use in order to amplify their voices. Continue reading
A year ago I found myself in Birmingham, AL, helping to lead a train the trainer session as part of the launch and roll-out of a new sales training program.
A year later, we’ve been able to look at the impact of training through the lens of Kirkpatrick’s four levels of evaluation and see the results and impact on each level, including a double-digit growth in sales for those stores who have implemented this program compared to those who haven’t. Continue reading
An employee has a task to complete. It’s not something she normally does, and she may not need to do it again any time soon, but it’s really, really important that she’s able to do it correctly, right now.
Maybe she’s an administrative assistant sent early into a conference room to connect the projector to her boss’s computer for an important presentation to the executive team.
Should she have learned how to do this 5 years ago during her new employee orientation? Maybe, but that was five years ago and she hasn’t been asked to do it since. Continue reading
A few weeks ago I wrote a post asking if it was possible to create engaging software training (spoiler alert: the answer is yes). That post focused on instructor-led, in-person training. Several people reached out to tell me they liked that post but were curious how it could be transferable to eLearning. Continue reading
Shortly after this year’s Super Bowl, this statistical analysis began making its way around the Internet:
As a Buffalo Bills’ fan, I appreciated it.
As a training professional, it served as a very good reminder that numbers can be very deceiving.
So how do we make the best business case for training and professional development? Numbers can be helpful… if we use the right ones. Continue reading
Last fall I had an opportunity to deliver a pair of presentation skills sessions at the Arkansas Early Childhood Association Annual Conference in Little Rock. Everyone I encountered during the few days that I was in Arkansas showed me an amazing time, the session participants were engaged throughout, and then I got on a plane and returned home. What did the participants do with the concepts I’d taught?
Recently, I exchanged a few messages with one of the conference organizers – Michelle Pounds – and was amazed to hear how they had extended the learning from my sessions. It can serve as a model for how organizations can get the most out of their investment in sending people to a conference, maximizing the possibility that the learning is applied in the real world. Following is a brief description of what Michelle and her team did to keep the learning going, written in Michelle’s words: Continue reading
You’ve been asked to give a presentation and it’s time to begin mapping out your thoughts.
I’ve observed this exact scenario play out with presenters in small nonprofits and enormous Fortune 500 companies, and I’ve noticed a trend that makes my heart sink. Continue reading
When I was younger, I used to love Valentine’s Day. I loved decorating a cereal box with construction paper to serve as my “mailbox”, and I certainly loved seeing the different Valentines that got dropped into my box. I’d hope for one with Star Wars or G.I. Joe… though I also loved the ones with puns and jokes… and the best ones came with blow pops or Skittles attached.
Every once in a while, in an office, I’ll find a fun Valentine sitting on my computer when I come back from a meeting or perhaps some team will have gotten organized and left a Valentine in everyone’s mailbox in the mailroom. Getting a Valentine still makes me smile.
If they still make you smile, today’s blog might serve to help spread cheer and smiles around your office this Valentine’s Day. Below are five training Valentines Continue reading
Last week I was sitting in church and I was struck by how the homily held my attention from start to finish. In the homily, the speaker compared the teaching style of Jesus to other rabbis and holy men of his day.
As I listened, I grabbed a pen and found a donation envelope in the back of the pew in order to jot down a few notes. I knew this homily was blog-worthy.
Whether you believe Jesus was The Messiah, just another prophet, just some guy who lived two thousand years ago or just some character made up in a book that a lot of other people find important, the fact is that the teaching style that was attributed to him was very, very different than what was considered normal.
There’s a lot of value for learning and development professionals to take a look around at how they apply their craft and ask: what would Jesus do? Continue reading