Lessons Learned

We don’t take failure lightly. Learn from our experiences.

When technology attacks (Virtual Training Edition)

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What happens if there’s some sort of technological glitch (or worse, a catastrophic freezing up of your computer) when you’re delivering a virtual session?

A few weeks ago, my colleague Lauren Wescott offered a series of virtual sessions focused on the role of a producer. A producer exists to ensure your presenter can focus wholeheartedly on presenting information and engaging the participants.

One important way a producer can do this is by helping troubleshoot issues with the technology while the facilitator focuses on delivering a high quality session. Below is a guide that may help you identify some potential issues your participants are having specifically with Zoom (we’re working on a similar job aid for other platforms).

Continue reading →

Computer Tips for the Learning and Development Professional

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In what seems like a former life, I worked in IT departments monitoring the health of Linux servers, and keeping people’s work computers up and running. While a gratifying choice of work, I soon came to find that people are rarely happy to see the computer repair girl because it means they are about to have a frustrating day/week. I also found out I like training people to use their computer more than actually fixing it. Continue reading →

Reflections on Diversity Training

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With Martin Luther King Jr. day approaching, my daughter recently asked me a why we take next Monday off school to remember him. As a trainer and a parent, I typically relish in opportunities like this; moments where the learner is engaged and asking good questions. As I began to tell her all about great speeches and peaceful protests, I realized I wasn’t getting through to her. At that moment I thought about all of the diversity training I have sat through in my life and I realized this wasn’t a moment for a lecture. Continue reading →

Trainer’s Fishbowl: An Inside Look at a Pilot Program that Didn’t Hit the Mark

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Fishbowl

This week we had an opportunity to pilot a training program that we’ve been working on for the past two months. We were excited to unveil it before a pilot audience, especially because we had an opportunity to incorporate a board game into the module.

At the end of the pilot session, we realized that we didn’t quite hit the mark in our first draft. Yesterday, the Endurance Learning leadership team came together via Slack to debrief the experience.

Today’s post is a sort of “fish bowl”, an opportunity to take a look into the conversation that took place as we de-briefed this session.   Continue reading →

Hmmm. Maybe it is actually a training problem.

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Riding a Bike

Written by: Heather Snyder

Like many parents before me, I have spent several hours running next to my daughter shouting words of encouragement as I try to teach her to ride a bike. We have spent a lot of time preparing for this goal. We have practiced on tricycles, strider bikes, and even training wheels. There are several techniques to teaching a child to ride a bike, as I have learned by scouring the internet for less frustrating ways to train her in this rite of passage.

This summer’s goal is to finally ride on two wheels, although I have forgotten if it is her goal or mine at this point. As we meander up and down my sidewalk, I reach deep into my bag of tricks to say the right words, demonstrate techniques on my own bike, show her the right picture or video on my phone, or have her visualize herself successfully riding to the end of the road.   Continue reading →

What happens when you’re not set-up for facilitation success?

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Panic

Last Thursday, I wrote about the 5 essential ingredients for a successful leadership meeting, strategic planning session or retreat.

More often than not, we’re asked to design and/or facilitate meetings in the absence of one or more of these essential ingredients. Recently, I asked two extremely experienced L&D practitioners what they’d do if they were missing some of these ingredients.  Continue reading →

5 Key Elements to Effective Meeting Design

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This past weekend I had an opportunity to facilitate an executive leadership retreat with an organization’s senior staff and Board members. As I reflect on that experience, I really don’t think the meeting could have gone better. We accomplished all of our objectives. We stayed on time. Feedback was overwhelmingly positive. And there are concrete, actionable items that came out of the meeting that will impact the organization for the next five years.

Over the past several years, I’ve also facilitated strategic planning sessions and other meetings of senior staff that haven’t gone so well. Meetings have ended with a vague set of next steps. Participants have shared they felt lost at times during meetings.

As I contrasted these various experiences in my mind, I began to come up with a list of key ingredients for such facilitated meetings to be successful. Continue reading →

8 Lessons from My Fitbit that are Transferable to L&D Initiatives

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I received a Fitbit last Christmas and I love it for two reasons:

1) With heightened awareness of how sedentary my life had become, wearing the Fitbit has helped me realize I need to move more.

2) Thinking about everything that goes into the Fitbit has spawned a bunch of thoughts about behavior change, which is what learning and development is all about.

Following are 8 lessons that transfer quite well into the world of learning and development. Continue reading →

67 Lessons I’ve Learned as a Learning and Development Professional

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washburnBrian2

In spring 1998, a young, brash bureaucrat at the United States Office of Personnel Management delivered a presentation on the federal government’s early retirement policy. It was his first presentation and as the room cleared out, someone pulled this young, brash bureaucrat’s boss aside and asked: “Who’s the asshole?”

It was me. And apparently I didn’t quite hit my first presentation out of the park. I’ve learned a lot over the past 17 years. Here are a few of those lessons learned, in no particular order: Continue reading →