At the beginning of the month I was in India, facilitating a 2-day change management workshop. It was a follow-up to a 2-day session in October in which participants created a series of performance rubrics in order to better identify competencies across a variety of eye care-related skill sets.
As day 2 got underway, I happened to be walking behind one participant and noticed something curious: he had his laptop open (which is fine) and he was browsing his Facebook feed (which wasn’t quite as fine with me).
Should I tap him on the shoulder and ask him to pay attention? Should I make a general announcement to let everyone know that it’s ok to have computers out to take notes but not to catch up on email (or check Facebook)?
I had a decision to make. In the end, I chose to Continue reading