Are L&D professionals letting the perfect be the enemy of the good?

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“You can’t let the perfect be the enemy of the good.”

The first time I heard someone say that was 7 or 8 years ago. I had hired a lean consultant to help out with a process at my organization, and this idea of  not letting the perfect get in the way of something that was “good enough” gave me a jolt.

I never liked the idea of “good enough.” I was definitely in agreement with the psycho music instructor from the movie Whiplash when he said: “There are no two words in the English language more harmful than ‘good job'”.

Yet there it was.   Continue reading

Training without a Trainer – Designing Fool-proof Job Aids

When someone can learn how to do something without having to complete a training course, it saves them time. It saves you time. Everyone is happy. Unless it’s done poorly. Then it’s just frustrating. Unless, of course, you design fool-proof job aids.

Last week I wrote about how our IT guy devised a way to reduce the amount of “help” calls and emails he received simply by putting two photos on the LCD projector in our conference room. It turns out, this idea was actually the brainchild of our office manager, not our IT guy – this goes to show that learning can come from anyone and happen anywhere. It goes back to the idea that 70% of learning doesn’t happen through a training course or an elearning course or even through conversations with a manager or mentor… it happens on the job.

What Doesn’t a Fool-Proof Job Aid Look Like?

And this sort of “on the job training” can be all around us – at work and in life in general. This past weekend I went Christmas shopping with my 3-year-old son and when I went to pay for parking, I used this machine:

Training without a Trainer (2) Continue reading