When someone can learn how to do something without having to complete a training course, it saves them time. It saves you time. Everyone is happy. Unless it’s done poorly. Then it’s just frustrating. Unless, of course, you design fool-proof job aids.
Last week I wrote about how our IT guy devised a way to reduce the amount of “help” calls and emails he received simply by putting two photos on the LCD projector in our conference room. It turns out, this idea was actually the brainchild of our office manager, not our IT guy – this goes to show that learning can come from anyone and happen anywhere. It goes back to the idea that 70% of learning doesn’t happen through a training course or an elearning course or even through conversations with a manager or mentor… it happens on the job.
What Doesn’t a Fool-Proof Job Aid Look Like?
And this sort of “on the job training” can be all around us – at work and in life in general. This past weekend I went Christmas shopping with my 3-year-old son and when I went to pay for parking, I used this machine: