Designing effective training is one thing. Designing training that can be delivered effectively (by you or by someone else) is a bit of a different animal. It doesn’t matter whether the training is being delivered in-person or virtually, the person delivering the session is an enormous X Factor in whether the training will be effective or not.Continue reading
One of the most-searched-for blog posts on Train Like A Champion has been my post offering a Train the Trainer Course Outline. At 6.5 years old, this post is begging for some updates, and so over the next several weeks, I’d like to not only update the actual outline itself but also offer some specific examples of how to actually facilitate sections of this program.Continue reading
“If we’re running short on time, I’ll typically cut the anchor activities and jump right into the content.”
I was leading a train the trainer workshop and some of the people who were using our curriculum were sharing tips and tricks for how to facilitate a session, especially when the curriculum was so packed and it was so easy to fall behind.
I cringed.Continue reading
A year ago I found myself in Birmingham, AL, helping to lead a train the trainer session as part of the launch and roll-out of a new sales training program.
A year later, we’ve been able to look at the impact of training through the lens of Kirkpatrick’s four levels of evaluation and see the results and impact on each level, including a double-digit growth in sales for those stores who have implemented this program compared to those who haven’t. Continue reading
Before you jump in, you may also want to check out our new take on this in the Train-the-Trainer Lesson Plan.
What is a Train-the-Trainer Outline?
This train the trainer program outline is designed to help non-training professionals or part-time trainers design and/or deliver a presentation that can be more engaging than a traditional “I speak and you listen” training format. By inserting more engaging learning activities, every presenter has a better chance that their content will be retained, and therefore acted upon.
The following train-the-trainer workshop was developed by working with groups of full-time and part-time trainers.
Why? Having learners begin to think about the session before they come can generate enthusiasm and pique curiosity. I try to keep any pre-work short and simple.
Survey with Four Key Questions
How do you know if your learners are “getting it”? How have you gotten training to “stick”? What is your learning style? What are you expecting to take away from this session?
These questions help me to gauge where my learners are coming into the session. If I can’t email my learners with these questions beforehand, I’ll hang four flipcharts around the room and ask my learners to write their answers to these questions as they enter the room at the beginning of the day.
To get through the following will take at least one full day. If you don’t have a full day to work with your audience, you’ll need to prioritize. It’s a bad idea to try to fit all of the following content into a 1- or 2-hour session.
Part 1: Welcome/Introductions
Why? It sets the tone and models the atmosphere you’d like to see your learners create when they begin a training session. This is an opportunity to make sure your learners know what they’re in for, to announce where the bathrooms are, to briefly de-brief the pre-work and to generally break the ice.
Part 2: How Training Sticks
Why? It’s very important that train-the-trainer participants understand their role in whether or not training will be transferred onto the job… and that they understand that even the best-designed and best-facilitated training will not guarantee transfer to the job. I often refer to this short article by Bob Pike in order to frame this conversation.
Part 3: Adult Learning Theory
Why? If trainers want to be able to deliver high-quality learning experiences consistently, then they’ll need a foundation in what works and what doesn’t in how adults learn and process information. Here I like to introduce the work of Malcolm Knowles and Jane Vella.
Warning: GO DEEP INTO THEORY AT YOUR OWN RISK. While adult learning theory may fascinate people in the learning and development field, most others don’t care. Any adult learning theory needs to go light on the theory and heavy in the application. When I discuss learning styles, I have participants brainstorm how they’d touch on each style in their next presentation. When I talk about Knowles’ concept of relevance, I insist that participants give me an elevator speech about why their audience should care about their topic.
Part 4: Instructional Design Basics
Why? This is actually an optional section if your train-the-trainer course is designed to teach others how to facilitate a curriculum that’s already been developed. But if your train-the-trainer audience is made up of people who are responsible for creating and delivering presentations, then instructional design basics is a must-have element.
Part 5: Practice with Feedback
Why? This is where the rubber meets the road. Are the trainers that you’re training actually any good? You won’t know until you challenge them with getting in front of an audience and practicing their delivery. Providing structured, specific feedback is key to making this effective. Often participants (and some train-the-trainer facilitators) are hesitant to provide feedback that could be construed as critical. Having a training effectiveness checklist that identifies specifically what successful facilitation looks like could help mitigate this factor.
Optional Train-the-Trainer Add-ons
I don’t spend too much time on this particular section as post-training feedback forms offer little value and deeper training effectiveness is often more the responsibility of a manager than a trainer. If trainers will be responsible for training evaluation, training in this area would require an additional, significant chunk of time.
Additional Content Review
Sometimes it helps if the trainer knows a little more about the topic he/she will be facilitating, especially if it’s a technical subject or a new piece of software. Training on sensitive subjects such as diversity will also benefit from a facilitator with a deeper understanding of the complexities of the issue.
Don’t forget to leave your new and aspiring trainers with tools to help them remember this learning experience. The following items can help significantly with transfer of skills to the job:
- Job aids such as templates, lesson plans or training design checklists
- Foundational resources such as books, magazines, trade journals or professional associations
- Just-in-time resources such as your email address or quick reference materials like this blog